Home > Club Info > Frequently Asked Questions

Frequently Asked Questions

» Membership Enquiries
» Club Merchandise Orders
» Club Rebate Claims
» Members and Branches accounts
» General

Membership Enquiries

Q - How can I apply for the Rider Training Rebate? What paperwork do I need to send and how often can I claim etc?

A - You can apply for the Rider Training Rebate once every 3 years. You need to send a copy of you payment receipt (it must have you name on it) and a copy of your completion Certificate. Please also attach your name and member number with all of your current contact details. This will be checked by The National Office and then sent on to The National Treasurer for rebate processing and payment. You will receive either 50% rebate minus the GST or $60.00 (which ever is the lesser of the two).

Q - Has my paperwork been received for the Rider Training Rebate? How long will it take now?

A - You are welcome to contact The National Office after a reasonable time has past, to enquire as to the receipt of your paperwork. Once sent to The National Treasurer this process will take up to approx 3 weeks.

Q - How can I apply for the First Aid Rebate? What paperwork do I need to send and how often can I claim etc?

A - You can apply for the First Aid Rebate once every 3 years. You need to send a copy of you payment receipt (it must have you name on it) and a copy of your completion Certificate. Please also attach your name and member number with all of your current contact details. This will be checked by The National Office and then sent on to The National Treasurer for rebate processing and payment. You will receive either 50% rebate minus the GST or $60.00 (which ever is the lesser of the two).

Q - Has my paperwork been received for the First Aid Rebate? How long will it take now?

A - You are welcome to contact The National Office after a reasonable time has past, to enquire as to the receipt of your paperwork. Once sent to The National Treasurer this process will take up to approx 3 weeks.

Club Merchandise Orders

All Club Merchandise Availability queries from either members or Branch Quartermasters. Any question regarding the National Merchandise items available to members and Branches are dealt with in the National Office

Q - Have you received my order and payment for Club Merchandise? When can I expect to see the order?

A - Once we have received you order we process the payment and pack your gear for posting the following day. This is usually a very swift process. Please allow at least 7 working days for the package to get to you via Australia Post. The only reason you would not get your order packed and sent straight away is if there is an item on back order ( in this case you will not receive an invoice receipt from the National Office until you actually receive the goods) , if there has been a problem processing your credit card for payment (a number may have been written unclearly or incorrectly - in this case we would endeavor to contact you for further detail confirmation). Please contact the National Office for written or verbal confirmation.

Q - When will the items on backorder be available?

A - If you have ordered one item only and it is on back order you will not receive an invoice until it the item has arrived at The National Office and has been packed and sent to you. In this case that you have not received anything within 14 days of ordering and you are concerned please contact The National Office for details. If you have ordered many items and some are missing, first check the left hand side of your invoice and there is a section that indicates what item is on back order. To find out an indication of how long that item will be on back order please contact The National Office.

Q - Just checking on pricing or detail of merchandise items?

A - Please check the Gear Shop on the web site for prices and descriptions. For all other queries please contact The National Office.

Q - If I have ordered the wrong size, colour, etc can I change it? How do I do this?

A - If the goods are in perfect condition (this will be determined by The National Office upon receipt of the item) you may return and exchange for another size or colour. You must return the goods via Australia Post and include a copy of the original invoice and a notation clearly stating why you need an exchange and what you would like in exchange. Please note that you will be charged for postage on the item that is being sent out to you. The postage fee will depend on the item value.

Q - You have purchased merchandise over the net. Can you add a few items using my credit card already supplied online?

A - No. If you pay for anything via the web site The National Office DO NOT receive any of the credit card details and therefore can not use your credit card details to add more items for you. You will have to make another separate purchase over the internet.

Q - I am a non member of the club. Can I purchase club merchandise for myself?

A - No. Unless you are a Ulysses member you may not purchase any goods for yourself.

Q - I have not received my parcel of ordered merchandise to date.

A - If you have waited 14 days from ordering you may then contact the National Office and Wendy or Naomi will investigate as to why (you may have ordered an item that is on back order or item may need to be tracked via the registered post.)

Q - The item I have purchased is faulty. What do I do? Can you replace it?

A - Send the item back to The National Office with a copy of the original invoice and all of your current contact details. Please write a description as to what is faulty with the item and it will then be assessed if you can have a replacement. If the item is found to be faulty we will get a replacement sent out to you immediately. If it is found to be a problem caused by lack of care and up keep the item will be referred on to the National Purchasing Officer for further inspection and direction, in this case the item may not be replaced and it will be sent back to the owner with a letter detailing the reason.

Club Rebate Claims

All rebate information is forwarded to the National Office. This information is recorded and sent to the Treasurer for a refund cheque. Details of the refund cheque are then returned to the national office and recorded against the member concerned.

Q - How can I apply for the Rider Training Rebate? What paperwork do I need to send and how often can I claim etc?

A - You can apply for the Rider Training Rebate once every 3 years. You need to send a copy of you payment receipt (it must have you name on it) and a copy of your completion Certificate. Please also attach your name and member number with all of your current contact details. This will be checked by The National Office and then sent on to The National Treasurer for rebate processing and payment. You will receive either 50% rebate minus the GST or $60.00 (which ever is the lesser of the two).

Q - Has my paperwork been received for the Rider Training Rebate? How long will it take now?

A - You are welcome to contact The National Office after a reasonable time has past, to enquire as to the receipt of your paperwork. Once sent to The National Treasurer this process will take up to approx 3 weeks.

Q - How can I apply for the First Aid Rebate? What paperwork do I need to send and how often can I claim etc?

A - You can apply for the First Aid Rebate once every 3 years. You need to send a copy of you payment receipt (it must have you name on it) and a copy of your completion Certificate. Please also attach your name and member number with all of your current contact details. This will be checked by The National Office and then sent on to The National Treasurer for rebate processing and payment. You will receive either 50% rebate minus the GST or $60.00 (which ever is the lesser of the two).

Q - Has my paperwork been received for the First Aid Rebate? How long will it take now?

A - You are welcome to contact The National Office after a reasonable time has past, to enquire as to the receipt of your paperwork. Once sent to The National Treasurer this process will take up to approx 3 weeks.

Members and Branches accounts

Q - Refunds required for anything at all from either individual members or from the branches.

A - Please contact The National Office

Q - Questions regarding money owing by the branches or members against their account.

A - Please contact The National Office for all account enquiries EXCEPT for all Riding On magazine account enquiries of which all enquiries must be directed to Gordon Barrett and Associates

General

Q - Can I have the contact number of a particular branch?

A - This can be found on the Ulysses web site, or by contacting The National Office.

Q - How can I obtain the 60, 70 & 80 badges and, length of membership basge?

A - AGE BADGES
Eligibility for age badges has altered and members can now, upon attaining the appropriate age and subject to confirmation of records held, purchase them from the gear shop through the Ulysses Club Inc Administration Office in Narellan D.C by phoning 1300 134 123 or emailing administration@ulysses.org.au
The cost is $5.00 per badge plus $2.00 postage unless overseas or express postage is required.

A - LENGTH OF MEMBERSHIP BADGE
These badges subject to confirmation of records held, can be purchased from the Ulysses Club Inc administration office in Bargo by phoning 1300 134 123 or emailing administration@ulysses.org.au
The cost will be $5.00 per badge plus $2.00 postage per order unless
Overseas or express post is required.
The only requirement for eligibility for the length of membership badge is that you need to have been a member of the Ulysses Club for a continuous period of 10; 15 or 20 years.

Q - I need to change my address or contact details.

A - You can change your details on the Ulysses web site or by contacting The National Office.

Q - Change of Branch committee details.

A - You can contact The National Office by phone, post or email.

Q - Non receipt of 'Riding On'?

A - Have you moved or changed address? The printing for The Riding On magazine begins approximately 10 weeks prior to the magazine being sent out, so if you changed your address after The National Office has sent your details to printers, the magazine will go to your old address for that issue only. If you do not have a redirection in place please contact The National Office and a copy will be sent to you. If you have not changed address and are not receiving the magazine, please contact The national Office and Wendy or Naomi will investigate this further.

Q - How often does 'Riding On' get sent out a year? What are the months of distribution?

A - 'Riding On' is distributed on a quarterly basis. The first magazine for 2005 will be sent in the month of February, following that the months will be May, August and November.

Q - Request for copy of the current constitution.

A - Requests can be made via the Ulysses web site to The National Office.